Problems downloading a report

Looker Q&A Looker Studio
21

Same issue here.

22

I tried clearing the cookies and reconnecting the data source, but unfortunately the issue still persists.

23

Same issue with me as well

24

The same with me but interestingly not on all reports. I haven’t been able to catch what the differences are - they definitely relate to different google ads accounts - but nothing in the settings indicates the cause.
I tested:

  1. removing all sources of danyh and adding new ones
  2. adding a new report
  3. changing the source to be authorized by viewer and not by owner
  4. tried generating a pdf from only one site
  5. tried deleting charts and controls

No result.

25

Do all of your reports make use of the default Google Ads data control?

That is what I found caused our issues. When replacing the data control with a drop-down list control, our reports then download OK. The issue with that is the 50 account limit, so we still need the Looker dev team to fix the data control for Google Ads.

26

@Jhana47 What field are you using as the control field for the drop-down list control?

27

For our report, we are using the Google Ads account dropdown field. Every report we download is showing as “No Data Set Access” despite being the correct account selected and data being displayed pre-download

28

For the drop-down list control, the control field is Account.

29

In case it helps, I’ve found that any report using the default data control w/ Google Ads - what we see in the download is the same as what we see before selecting an account from the Google Ads data control list of accounts.

When I made a report from Google’s template, it showed the sample data in the download. (Even though I’d selected an account from the list and on screen it looks correct.)

Similarly, in the report that caused me to comment on this issue, we now see an error: “Insufficient permissions to the underlying data set.” which BTW is new and really odd IMO. (I am logged in as the data source owner, and have admin access to our Google Accounts so I don’t understand why that is occurring.) and again, when selecting an account from the default data control w/ Google Ads list, everything on the screen looks good. But downloading, it shows what we saw BEFORE selecting an account from the list.

30

Exactly the same on my end.

1 Like
31

I use the dropdown list control for choosing an account and there is still wrong account data after download.

32

Additional info:
In some accounts the data of conversions is showing as almost correct, while other data is from the wrong account as it was. Why almost correct? Because conversions names are correct, some ammounts in the conversions are correct, but many other either have wrong ammount or show “0”, while in google account there are many conversions. (I’m talking about the table list with all the conversions)

33

Any update on this?

34

Hello,

I am still having that same problem. Now for more than a month. Is there any solution to this?

2 Likes
35

Anyone found solutions? Please share.

36

It still doesn’t work for me either.

37

I’m also still running into this issue, is there any update?

38

Still broken for me as well.

39

I have few Google ads Accounts and few campaigns on each accout. Connection with one accout with all campaigns on it works perfect bot all other accouts are still broken. I spent many hours finding solution but with no result.

Only way I foud was to print via browser “print to pdf” function in preview mode.

3 Likes
40

Same