Urgent billing issue: invoice unpaid after 3 attempts, Retry fails

AppSheet AppSheet Q&A
1

Hello AppSheet Community / AppSheet Team,

We need urgent help with an AppSheet billing issue.

Our AppSheet account is marked as delinquent / past_due.

User: (PII Removed by Staff)
Account: (PII Removed by Staff)
App: SISTEMA LITEK OFICIAL
App ID: (PII Removed by Staff)
Plan: AppSheet Core
Invoice date: Jun 14, 2026
Pending amount: USD 82.15
Invoice status: UNPAID with 3 attempts
Retry error: “Error paying invoice”

We updated the payment method several times through AppSheet Billing / Stripe checkout, but when we click Retry, AppSheet still shows “Error paying invoice”.

We already contacted sales@appsheet.com several times and submitted the Google Cloud contact form, but we have not received a response.

We need AppSheet Billing Support to manually retry the pending invoice, reset the billing/payment link, or send us a valid hosted invoice payment link so we can pay immediately and avoid service interruption.

Our apps and users may be blocked, so this is urgent.

Thank you.

4

Hello @Grupo_LiTek,

Sure! I can help with this. I’ll be sending you a PM shortly.

5

Hello Jose,

Thank you for your response.

I’ll wait for your private message so I can share the AppSheet login email and account details securely.

Thank you.