App blocked due to failed invoice - new payment method saved but Retry says “Error paying invoice”

AppSheet AppSheet Q&A
,
1

Hello,

My AppSheet account is marked delinquent/past due because a payment failed. Plan:
AppSheet Core

Issue:
I replaced the payment method in AppSheet → My Account → Billing. The new card now appears under Payment Method, but the account still shows past_due.

When I click Retry on the open July 2, 2026 invoice, AppSheet shows:

“Error paying invoice”

I also tried from the Billing page after replacing the payment method, but the invoice will not pay.

This is urgent because the payment failure email said my apps and users may be blocked.

Can AppSheet billing support please manually retry/reset the invoice or send me a valid payment link or assist me in another way somehow to resolve this issue?

Thank you,
Christian

4

Please contact Support for help with this.

5

I have sent several emails to Support, but have not received a response.

Can @Jose_Arteaga @Shourya_Tomar assist me in manually retry/reset the invoice? Or perhaps send me a valid payment link or assist me in another way somehow to resolve this issue? I do not want my account or app to get blocked.

With appreciation,
Christian

6

You cannot initiate contact with Support by email any more.

7

@Christian_George, were you able to get this resolved?

8

Hello @Christian_George,

Actually, I have not received confirmation that what we tried was successful. Could you confirm the same please?

9

Hi Steve,

Yes, it was resolved. Thank you so much!

Warmly,
Christian

10

Closing the loop on this…

There was an issue processing the initial payment, so I went ahead and generated a new invoice for you. I’m happy to report that the new transaction went through successfully this time and @Christian_George’s account is completely up to date.