Urgent Assistance Required – Publisher Pro License Issue

AppSheet AppSheet Q&A
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Dear AppSheet Support Team,

I hope you are doing well.

I am reaching out to request urgent assistance regarding an issue with my AppSheet account. My applications appear to have been restricted due to a licensing concern, and I am receiving a notification stating that my license usage exceeds the number of purchased licenses.

However, upon reviewing my account, I can see that all of my applications indicate that the required plan is AppSheet Publisher Pro, and I am already subscribed to the Publisher Pro plan.

The message displayed on my account states:

“30-day license usage (7) exceeds purchased licenses (1).”

I am confused about this notification and would appreciate clarification on the following:

  1. Why is my account being restricted despite having an active Publisher Pro subscription?

  2. Is there an issue with my current license allocation or billing configuration?

  3. What actions are required to restore full access to my applications?

  4. Do I need additional licenses even though I am using the Publisher Pro plan?

These applications are actively being used for business operations, and the interruption is affecting our reporting activities. Therefore, I would greatly appreciate your urgent assistance in reviewing and resolving this matter as soon as possible.

For your reference, I have attached a screenshot of the notification displayed on my account.

Thank you for your support, and I look forward to your prompt response.

Kind regards,

Francis
(PII Removed by Staff)

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Please contact Support for help with this.

5

How can I contact the support please?

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That’s a great question! @Jose_Arteaga, how does an app creator find Support without asking in the community?

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I would like to follow up on how to Contact support please

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Hello @Francis_Dave_Pulpula, here is how you can contact support so that they can further analyze the situation. Note that it might be the case that support team needs access to your application, you can enable the same following the instructions on this link.

To create a support ticket, please follow the steps below:

  1. Go to Appsheet help

  2. Scroll down to the bottom, you will find a box with the following text

    Need more help?

    Try these next steps:

    Contact us
    Tell us more and we’ll help you get there

  3. At this point you will be redirected to a three steps process in which users will possibly find answers to the query they have. Click Next

  4. Click Next Step

  5. Specify your preferred language and either click on Chat or e-mail

I hope this helps!

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Hello @Francis_Dave_Pulpula,

I checked your account and I can see your account is active with no blocks of any type.

Did you manage to get in touch with the support team?