Hello, my app ‘Sistema Integrado Reposteria’ is currently blocked. I have purchased 1 Core License, but the system still counts 5 test users from the 30-day history. My ‘Share’ list is now correctly set to only 1 user. Please reset my usage counter. I will provide my Account ID privately if needed.
y usage counter. I will provide my Account ID privately if needed.
Please contact Support for help with this.
Hello @Steve, thank you. I have already tried the standard support contact form multiple times, but I keep getting stuck in a help center loop. Could you please escalate this ticket internally for Account ID (PII Removed by Staff)? My app is blocked due to a 30-day usage history error that I cannot reset myself.
What is “a help center loop”?
Attn @Jose_Arteaga
Te recomiendo sacar una copia de la App, a tu mismo conjunto de datos, pero en otra cuenta de correo. De esta forma podrás continuar operando en tanto tu cuenta original se desbloquea
Thanks @Steve,
@Reposteria_Paulina, Te estaré enviando un mensaje privado para recolectar algunos datos y revisar el status de tu cuenta. (I’ll send you a PM)
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