Hi,
My app was blocked even though I carefully stayed under the 10-user limit this month.
I monitored the user activity to make sure I didn’t exceed the free plan usage.
However, the app is still showing as blocked, and there’s no option to request reactivation.
Hello @Carfila_Ventas,
Welcome to the community! The 10-user limit allows you, as an App Creator, to share a prototype.
However, a violation can still occur even if you share with 10 or fewer users if the license expired or the app is under-licensed.
The best course of action would be to contact support so that they can review your license and determine what the next steps are.
Saludos!
Hi,
My app was blocked even though I carefully stayed under the 10-user limit this month.
I monitored the user activity to make sure I didn’t exceed the free plan usage.
However, the app is still showing as blocked, and there’s no option to request reactivation.
@Jose_Arteaga, the poster noted this was a free app. How does the app creator of a free app contact Support for help, given that app creators with a free license aren’t entitled to support?
Attn @devingu
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real limit is: 10-users under 30-rolling days.
Let’s say you have 10 users now (who opened the app), stop sharing with one, then sharing to one different from the 10 previous.
==> You will be counted as a 11-users.
One workaround can be to copy the app and share the new one instead (which will be with a whole new counter).
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Exactly. How can I contact someone in support if I don’t even have that option? The link with the support questions isn’t working for me; the solution isn’t there. I need someone to review my case and explain what happened.
The solution of duplicating the app doesn’t work; the copy also blocks automatically. As far as I remember, I haven’t exceeded 10 users recently; I always controlled it from the monitor.
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My apologies for the confusion!
I am investigating and will come back to you shortly
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Hi, is there any news regarding my case?
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“license expired or the app is under-licensed.”
I think appsheet team should clarify this and explain clearly why many people’s app were blocked recently
Thanks in advance
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Hi there, did you get at least a warning mail or a given period to take action?
Actually the way your blocked is unacceptable!
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Hello @Carfila_Ventas,
I have raised a ticket with the support team for you. I will monitor the same and come back to you.
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Hello @Carfila_Ventas,
I’m afraid our systems have detected 11 users which are listed there explicitly for their “APLICACIÓN COBRANZA” app.
You can validate the same here: https://www.appsheet.com/template/appstats?appId=46b5eaa5-5540-4e88-b7c7-3fb116e7e162
You can find further information on user essentials here.
The recommendation is to purchase the appropriate license to avoid further issues and to have access to the support channel.
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Yes, but one of those users (carfilaventas [PII Removed by Staff]) is the creator. Isn’t it assumed that the creator didn’t count? (As long as he only accesses the editor panel, without using it.)
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I’m afraid that would count as one user as well.
I’m really sorry, I wish I could give you a better answer.
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The only user that doesn’t count is the user the app is running as in the app emulator in the app editor.
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