URGENT: Account Blocked by "Ghost Users" from Deleted App (Plan Update Error)

AppSheet AppSheet Q&A
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Hi everyone,

My free account is blocked with a “plan update needed” error. I had one prototype app that accidentally went over the 10-user limit, but I have already deleted that app. All of my other apps are strictly in Prototype mode and have fewer than 10 users.

I believe the 30-day rolling user window is keeping my account blocked because it is still counting the users from the app I already deleted.

Could a staff member please help me clear this block so I can continue testing my remaining apps? I have already enabled “Allow AppSheet staff to access my apps” in my settings.

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@Aurelien Pls support on above requested. If any steps missed on our side, pls mention as well.

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Please contact Support for help with this.

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Thanks @Steve,

I understand @Care_Labz’s account is free and thus he would not be able to contact support as of now.

@Care_Labz, as stated in my PM, I will be in touch with you.

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