I am from a K-12 that currently owns about $100,000 worth of Chromebook devices and has over 350 users. We have been working for three months to try and get our Education Workspace approved. We changed our name this past summer and we had thought getting a new workspace domain that corresponds with our school name would have been an easy transition. We are an accredited school, have filed the approval paperwork, and after three months are still without an education workspace. Does anyone have suggestions on a Google contact that actually might be able to help move this along?
Do you have any sort of workspace to begin with? If so this might be a long shot but have you tried reaching out to the workspace one on one support mentioned at Contact Google Workspace support - Google Workspace Admin Help .
(And I doubt this is related but I know that Google for Nonprofits has a large backlog of requests so they are also very slow to approve people so maybe that is what is happening with Education Workspace.)
I have the exact same issue and cant use the trial workspace properly as any new “pupil” level user is getting security prompts when trying to login. Google help agents have told me that this wont happen when the school is approved but I have been waiting 3 months already and this morning they extended the trial until March 2026! The school has invested in chromebooks and licences for older devices I have converted to ChromeFlex. At present cant use any of them properly. Only solution has been to setup managed guest sessions
@Ryan_Hall - Just adding the new internet domain to the current Workspace as a secondary domain and switching primary domain would have taken you a maximum of two days (including waiting for DNS-propagation), and require zero interaction with Google Support.
The actual reference to your old organization name in Account Settings is just an editable text field and has zero relevance to any function of the Workspace.
Hey @Curt_Armer - the security prompts are most likely a simple Login Challenge.
However, that should only happen the first time a user logs into a new device or in a new geographical location (or wifi), as it’s a fully automated security check.
It’s not a setting that can be fully disabled, and only temporarily disabled for an individual user.
We usually run into this when our six-year-olds try to log into their iPads for the first time. Therefore a teacher (who knows their passwords) will pre-login them to all their devices, with a little help from me, disabling the Login Challenge for each and every student, just before the teacher logs into their iPad.
This login challenge does not happen at my other schools I manage Workspace at. I was told by support that this would not happen once the workspace has been approved as an educational establishment and is no longer on a trial. I can add a new user and they can logon to any device without any challenge whatsover.
Yes, the login challenge is automatic and appears to be random.
Are you saying that certain users are facing a Login Challenge on every login, even when logging into the same device, which I assume isn’t set to automatically delete user data?
I agree that extending the trial for another 6 months, instead of just deciding Yes or No, is poor support.
Every user gets a challenge on their first login. Googles workaround was to reset the password via email link which works initially. The very next day that account is then suspended by Google for suspicious behaviour!
Then doing as I said should work fine.
Help each new user with the Login Challenge on their first login, then they are fine.
Do not reset passwords unnecessarily.
We are also waiting on our Google Education Approval. It’s been about 2 months for us. We created a workspace account in order to start a Google Workspace for Education. We just received the dreaded “we are experiencing longer wait times than usual” email, which makes we think we won’t get it this year. As far as I know we have everything in order, so we are just waiting. It did seem too good to be true when I found out about Google Workspace for Education. Does anyone know if there is less delay if you upgrade to a paid account?
Still waiting?
If you want to purchase Eduction Plus licences you need to involve a Google Partner, which can also help you escalate your Education application.