I am from a K-12 that currently owns about $100,000 worth of Chromebook devices and has over 350 users. We have been working for three months to try and get our Education Workspace approved. We changed our name this past summer and we had thought getting a new workspace domain that corresponds with our school name would have been an easy transition. We are an accredited school, have filed the approval paperwork, and after three months are still without an education workspace. Does anyone have suggestions on a Google contact that actually might be able to help move this along?
Do you have any sort of workspace to begin with? If so this might be a long shot but have you tried reaching out to the workspace one on one support mentioned at Contact Google Workspace support - Google Workspace Admin Help .
(And I doubt this is related but I know that Google for Nonprofits has a large backlog of requests so they are also very slow to approve people so maybe that is what is happening with Education Workspace.)
I have the exact same issue and cant use the trial workspace properly as any new “pupil” level user is getting security prompts when trying to login. Google help agents have told me that this wont happen when the school is approved but I have been waiting 3 months already and this morning they extended the trial until March 2026! The school has invested in chromebooks and licences for older devices I have converted to ChromeFlex. At present cant use any of them properly. Only solution has been to setup managed guest sessions
@Ryan_Hall - Just adding the new internet domain to the current Workspace as a secondary domain and switching primary domain would have taken you a maximum of two days (including waiting for DNS-propagation), and require zero interaction with Google Support.
The actual reference to your old organization name in Account Settings is just an editable text field and has zero relevance to any function of the Workspace.
Hey @Curt_Armer - the security prompts are most likely a simple Login Challenge.
However, that should only happen the first time a user logs into a new device or in a new geographical location (or wifi), as it’s a fully automated security check.
It’s not a setting that can be fully disabled, and only temporarily disabled for an individual user.
We usually run into this when our six-year-olds try to log into their iPads for the first time. Therefore a teacher (who knows their passwords) will pre-login them to all their devices, with a little help from me, disabling the Login Challenge for each and every student, just before the teacher logs into their iPad.
This login challenge does not happen at my other schools I manage Workspace at. I was told by support that this would not happen once the workspace has been approved as an educational establishment and is no longer on a trial. I can add a new user and they can logon to any device without any challenge whatsover.
Yes, the login challenge is automatic and appears to be random.
Are you saying that certain users are facing a Login Challenge on every login, even when logging into the same device, which I assume isn’t set to automatically delete user data?
I agree that extending the trial for another 6 months, instead of just deciding Yes or No, is poor support.
Every user gets a challenge on their first login. Googles workaround was to reset the password via email link which works initially. The very next day that account is then suspended by Google for suspicious behaviour!
Then doing as I said should work fine.
Help each new user with the Login Challenge on their first login, then they are fine.
Do not reset passwords unnecessarily.
We are also waiting on our Google Education Approval. It’s been about 2 months for us. We created a workspace account in order to start a Google Workspace for Education. We just received the dreaded “we are experiencing longer wait times than usual” email, which makes we think we won’t get it this year. As far as I know we have everything in order, so we are just waiting. It did seem too good to be true when I found out about Google Workspace for Education. Does anyone know if there is less delay if you upgrade to a paid account?
Still waiting?
If you want to purchase Eduction Plus licences you need to involve a Google Partner, which can also help you escalate your Education application.
Recommended google workspace to a school I consulted for last year as part of their digital transformations plans. 5 months later they still cant do anything with it. Built an LMS e-learning platform around their domain with google workspace emails for auth planning staff training on how to use the google workspace and here I am saying “We still have 50 licenses”. And of the few staff that I have tried to add, they keep getting suspended every time they login. It’s not looking good for me in any way at the moment.
Hello everyone
I’ve been waiting for approval from the Education team since June 2025. No one seems to know who they are or where to contact them, because the console support team has no communication with that department.
If anyone has been able to reach them through any portal or email, I would be very grateful.
Any Google Partner should be able to help.
Definitely each country or region manager at Google should also be able to help.
There are specific such people working with Google Eduation.
That’s why Google Cloud people are usually the wrong people to ask, unless they happen to be personal friends with somone who works in such a role.
In which country are you trying to get a school approved? Perhaps I can relay your request.
I will, of course, need a real email address where they can reach you. I will not give out their info here.
I have relayed your information.
You can now remove it from here.
SAME! I have been waiting 7 MONTHS for a reply. I am so disappointed in Google. I was a early adopter, one of the first Google for Ed schools in Europe, my previous district was on the national advisory board, and now, I cannot even get an email explaining the problem. I did do a ticket and it went round and round and took up a lot of time with no result.
Hi @Kristy_Beam ,
Like for Soporte_IT, I can relay your request to someone who works at Google.
I will need some relevant contact information, which you can remove after I confirm.
Thank you sooooo much! Let me know what you need.
Email to the perspon who administers the Workspace account and to school principal (different people), website, physical address of school, postal info.
Then when the team reaches out to you, they will need information to verify that the organisation is a real school. I don’t need that.