Free account blocked with "Account status: ERROR" on prototype app

AppSheet AppSheet Q&A
1

Hello AppSheet Team,

My free tier account is completely blocked across all apps with the error: “Unable to fetch app definition. Your app is blocked because a plan update is needed.” This happens even when creating a brand-new app from a single-column blank Google Sheet.

I ran the deployment check on my primary prototype app (PII Removed by Staff) to find the root cause, and it shows “Account status: ERROR” at the bottom, despite having 0 active users on the monitor graph. The app is not deployed.

Since the billing system seems to have erroneously flagged my account profile on the backend, could a staff member please review my account status and manually clear this block?

Thank you!

4

Hello @Pawan_Kumar_Patidar, Welcome to the community!
I will be sending you a PM shortly to gather more information.

6

Hello @Pawan_Kumar_Patidar, we did not hear back from you. Just let us know if you need help with anything.

7

I badly needed it. Please

8

Hello @Pawan_Kumar_Patidar, Can you please reply back to the personal message that we have sent you.

9

Hello @Pawan_Kumar_Patidar, I can confirm that your account has been unblocked as I have applied a workaround but I can only perform this action for a limited number of times.

10

Thanks