I have the same issue on my app. Could you also help me? thank you
Hello @KD1111, Welcome to the community!
I will be sending you a PM shortly to gather more information.
Hello @KD1111, we did not hear back from you. Just let us know if you need help with anything.
Closing the loop on this…
I was able to determine the root cause.
In a nutshell, there was an application that was inadvertently marked as a Personal application. Please note that personal applications are capped at a strict limit of 3 unique users per month.
How to fix this: I recommend disabling the ‘Personal Use’ toggle in your app settings so it reverts to a standard Prototype application. Standard prototypes allow up to 10 unique monthly users, which will accommodate your team and resolve the block after signing out and re-signing in.
Have a wonderful day!