Dear friends,
I am in the process of building a app. today I am getting this this message
"Unable to fetch app definition.
Your app is blocked because a plan update is needed. You can update your plan in the Account page."
I have returned back to prototype state from deployed state even though it is not working. Still I am in development phase only.
Please tell me how to fix this.
It sounds like you have an app in deployed mode.. and it’s other than you think. When you have a free plan, all apps need to be in Prototype mode.
Thanks bro,
I have mailed to support team and removed the blocks by them
In this situation, you don’t need to contact support. Just set all apps back to Prototype mode. Your account will be fine after 20..30 minutes automatically.
Hi, i’m having the same issue, but i did not deploy the app yet, but accidentally allow more than 10 people to use the app. Now I have cloned to another app, but still cant be able to make it works. Please help
If you have copied the app, just delete the original app and you should be fine.
Good morning friend, my app presented the same error but so far I haven’t responded, I’ve already deleted the users and returned to the prototype
Alek, I have a paid plan for the AppSheet Core with 1 user (me) but am getting the same issue in deployment mode. What should I do next?
So.. do you have more than one user using your app?
Hi Mr., one of my application users exceeds 10, and causes my account to be blocked, I have deleted it, but the status is still blocked, what is the solution?
Please contact AppSheet Support for help with this.
It doesn’t refresh your account right away. It normally needs 10..20 mins.. By any chance do you have another app in this same status?
buenas noches, tengo la aplicacion bloqueada, y he borrado todos los trabajos realizados, han pasado más de los 20 minutos y nada no funciona, que debo hacer ???
Please contact AppSheet Support for help with this.
