"Error Paying Invoice" Billing Issue

AppSheet AppSheet Q&A
1

Hello,

We are currently seeing the following “Error Paying Invoice” error message when we try to pay our latest invoice.

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3X_3_f_3fe42e630bff52db3f0036a724a8c3fa46bafafd.png455×140 7.51 KB

We don’t think it’s an issue with the card - we see the small transactions go through when we connect the credit card, and we don’t see any issues like a hold on the card when we try to make the invoice payment.

My questions are:

  1. What might be the causes of this error message?
  2. How can we address this and pay our bill?
2

Please contact Support for help with this.

https://www.appsheet.com/Support/Contact

3

am still having this issues, for days now…and support doesnt reply me on time

4

Escalated.

5

yes, we got same problem with the billing payment, there’s no respon from sales@appsheet /support@appsheet.com,