I have a critical error, I have been trying to make clear my delinquent account for weeks now, I keep getting an error after “ error paying invoice” I have tried multiple cards and I know they are not blocking the transaction. My app is now past due and I cannot access anything. This is a huge issue! Please help! I saw in another topic that someone had the exact same problem as I am having but did not go into any detail as how to fix it. I tried using the appsheet help with no success… I have tried emailing them and I get a response saying that the help resource is no longer available… Thanks in advance!!
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Hello @Farm_Schoenholz,
Welcome to the AppSheet Community!
Could you share a screenshot including the payment service used?
I will also be sending you a DM.
I most certainly can sir! Thank you for replying! The payment service that was being used was “LINK” I did contact LINK and speak to their customer care and they said it was something within appsheets that was forcing it to not go through.
Thank you so much for responding so quickly!
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Thank you!
I am getting in touch with support team, I will get back to you as soon as I get a response.
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Hello @Farm_Schoenholz,
The support team has kindly helped me activate your account. Please try to make a new payment now.
Please note that if you still face the same issue once, you will need to either use a different Card or contact support and they will manually generate a payment link.
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Hi Jose,
Thank you for the updates, I did just try to make a payment again, and I am getting the same result. I did try two different cards that have been verified as active. I have attempted to make contact with support with no success. There is not an email address or contact info where I can contact them. ( the email address when I send an email comes back saying that this function is no longer supported and to please use the automated service, that just sends me into a loop with no help.
Are you able to put the support team in contact with me so that I can make a payment? I really need to get the app back up and running as it is forcing me to do a lot of “hand hacking” and manual input. I thank you again sir for your willingness to help! I really also once “settled” that I do not continue to have monthly issues making a payment.
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How would he do that if his account isn’t paid? “Support is only for paid accounts. If you can’t pay, contact Support for help.” It’s contradictory.
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Good point, @Steve,
@Farm_Schoenholz, I can confirm your account is currently active. Before I contact the support team for you, could you let me know if you’ve already tried contacting them through the AppSheet Support page?
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Very good morning @Farm_Schoenholz,
I got confirmation from the support team that they have sent a manual payment link to your email address. Could you confirm you have received it please?
Thanks in advance!
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Thank you Jose! Yes they did just send me a manual invoice. I was able to use that method to make a payment. Will they have to continue sending me manual invoices? Or will they be able to fix whatever the issue is that is preventing me from paying on the website?
Thanks again!
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Great news @Farm_Schoenholz!!!
You should be all set to pay as you normally would. However, if it fails, limit your attempts to two. This will prevent the system from locking your account again while you contact the support team to resolve the underlying issue.
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It seems a little odd that an account would be locked based on successive payment failures. Is that what really happens?
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Hi @WillowMobileSys and all!
After further research, I would like to clarify my previous statement regarding account status. Per Section 2.4 of the AppSheet Terms of Service:
2.4 Delinquent Payments; Suspension. Late payments may bear interest at the rate of 1.5% per month (or the highest rate permitted by law, if less) from the payment due date until paid in full. Customer will be responsible for all reasonable expenses (including attorneys’ fees) incurred by Google in collecting such delinquent amounts. If Customer is late on payment for the Services, Google may Suspend the Services or terminate the Agreement for breach under Section 8.2 (Termination for Breach)
In light of this, I strongly recommend that if a payment attempt fails, you contact the support team immediately. Proactive communication is the best way to ensure your service remains active and avoid any potential suspension.
My apologies for the confusion.
Again, how do they contact support if their account is suspended? Clever ploy, Google, suspend the overdue account and assess interest penalties indefinitely! Is that even legal?
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Oh, his account is not suspended anymore 
@Farm_Schoenholz should be able to contact support now.
I’m asking a general question, How would someone else, whose account is suspended, contact Support to find out how to unsuspend it?
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Thanks @Steve,
As it stands, the community is the main resource for those seeking assistance with a suspension. We’ve flagged this specific challenge internally and are actively advocating for additional channels to help users get back on track more quickly
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