I have recently enabled Audit Log Export to Big Query for my Enterprise Plus clients.
Whilst turning all the data into readable strings from the JSON in the Details column or any of the other columns, it struck me that I cannot find any way to identify the Key Column for record.
I checked in the Internal appsheet audit Log and in the Start Log Record Type I can see column values under Action Details, but these are entirely missing in the Big Query JSON. Please could your team explain the reason for omitting or fix this ASAP, the Column names and value pairs would be extremely important to send with all Add, Edit and Delete operation or even with Bots that do Data changes or Operations.
Thank you for bringing this specific discrepancy to our attention.
To ensure this is logged correctly for our engineering team to investigate—and to determine if this is a schema limitation or a bug—please raise a formal support ticket via the AppSheet Support.
If you can share the ticket number once it’s created, I will be happy to follow up internally.
I hope you can help with any or some sort of updates from the engineering team, besides the ability for exported Big Query Audit logs and other features, we had upgraded to Enterprise Plus for the priority support, but we seem to get the exact same support as when we were on the Core plan, the is no additional priority or communication difference.
Please can you let your team or perhaps us know what the priority support means for Enterprise Plus users. Perhaps it’s falsely advertised and should be corrected.
Still no new responses or feedback. I’m highly confused with Enterprise Plus priority support as advertised, not even an email. I got exactly the same support on Core Plan.
Yeah, I’m not entirely sure Google as a whole actually differentiates its service delivery. Since Google acquired AppSheet, support has been wildly inconsistent at all levels. In my recent experience with Google’s Antigravity product, they announced the product and paid access plans, then almost immediately walked away from the product (near total silence from all official channels, few or broken updates, drastic service cuts) but continue to accept payment, and refuse refunds! I wouldn’t trust Google as a strategic partner at all.
Thank you both for always trying to keep things alive here. You are both dearly appreciated.
This has been a month in waiting, my client whom upgraded to Enterprise Plus is looking for answers, all I can say is the same two statements…
They looking into it
It has been escalated.
Would you please get your Product manager to make contact with me. I have several support tickets to question and also the follow up on a enquiry of investigation made into the handling of the entire Appsheet product from a management level.
I vented a bit and got a response 2 days ago. Since then I have had 2 alerts indicating that someone is accessing the account to investigate , but nothing more than that. No answers of anything, very generic replies.
@Jose_Arteaga I suggested the following to make this an easy fix and have no issues for existing streams coming into big query. It should not break anything for existing clients. It can be added to the existing JSON array under the Details column in export.
