Account blocked for violating TOS (Spam email) - quickly resolved 🎊

AppSheet AppSheet Q&A
1

I’m just not sure how to process all of this right now…

1 Like
2

It’s the email spam stuff.

  • Evidently my apps are sending out too many emails
    • How is that defined?
    • Not explained, or detailed out or anything

It’s not like anything I build out be outside of the allowed limits of the platform… rate limits and all.

What emails would am I sending out?

  • Sign up requests
  • Onboarding
  • Meeting reminders/summaries
3

They asked for a screenshot of the emails that triggered this to happen…

Someone signed up to be a supporter of mine, to gain access to all the AppSheet resources…

  • That’s what triggered my ban. :laughing:

I mean… it’s almost poetic. No?

I’ve spoken to support and they’ve escalated. Let’s see how long it takes to lift the ban now. (Or if they will! :skull:)

4 Likes
4

Hi @MultiTech sorry to hear this mate. Hoping there is a speedy resolution to this. Crazy times! Supporting the platform, spreading the word, teaching & helping & you are banned! Don’t be Evil Google!

4 Likes
5

Resolved!

I just ran through all the posts to see what the timeline for all of this looked like:

image
image1843Ă—713 34.2 KB

The response time for these mission critical emergencies still surprises me.

  • With it being Google and all, such a large thing

Huge thanks to @Adam-google and @Steve for raising awareness, and especially @ShirleyN for the swift attention! :folded_hands:

4 Likes
6

Response time once you were affected, @MultiTech, which prompted me to notify @Adam-google. The problem itself was reported here in the community (and to Support, I believe) 12 days ago. Why did it take the involvement of two prominent community members to get a critical flaw like this addressed (@ShirleyN)? What was Support doing with it (@devingu)? Where was AppSheet’s official community rep (@Jose_Arteaga )? How did AppSheet operations not notice the scope of the impact? Why was nobody watching for adverse effects from such an obviously-risky change?

Other reports:

5 Likes
7

Attn @Goergeuos_Gobrial @Daisy_Ramirez @Tiger_Ind @requina_kr @School_Bus @Anthony_Nel @Joseph_Yeoh

4 Likes
8

Thanks Steve.

I able to access to my account now. But it take 5 days to process.

Really painful for the past 5 day, anyway now everything back to normal.

We have cut down the email usage now.

Thanks again and God bless.

3 Likes