My AppSheet account was suddenly blocked without warning, showing the message “You need access.”
This happened last Thursday at around 8:00 AM Malaysia time, and until today I still cannot access my account.
It has already been 5 days, and this is extremely stressful because my client projects are stuck.
I have emailed AppSheet Support, but the response has been very slow.
My support ticket is: Case ID 9-5168000039400.
Could someone please help escalate this issue?
I just need to regain access to my account so I can continue my work.
For account access issues like this, escalation can only be handled directly by the AppSheet Support team, as they have the tools to verify ownership and restore access. Since you already have an open case (9-5168000039400), the fastest route is to reply to that ticket with “Urgent – production blocked” in the subject to flag priority. You should also submit the issue via the AppSheet Support form in the Help Center while signed in with the affected email, as that triggers an internal ownership check. If your AppSheet account is linked to a Google Workspace domain, the domain admin can check the Google Admin console to ensure the account hasn’t been suspended or restricted. Keep all communication within the same ticket to avoid delays from duplicate cases.
