Were my Document AI resources deleted?

Google Cloud Build with AI AI APIs
1

Hi everybody,

This month we had a payment issue, and it was not executed on July 1st. The payment was adjusted on July 23rd. So, while I was trying to retrieve my Document AI processors, I noticed that none of them were there. Checking my billing report, it is possible to see that after July 8th, all the services stopped and were not billed anymore. Is there any way I can retrieve my processors and my data?

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2

Hi diegolimapereir,

Your Google Cloud project was automatically suspended due to the failed payment. The billing report confirms this, showing that all charges stopped after July 7th. Because the issue wasn’t resolved for over two weeks, your project’s resources (like your Document AI processors) likely entered the deletion process.

Here are some workarounds you can try:

  • Check your Google Cloud Storage (GCS) to verify if the bucket containing your original training documents still exists. If your data is still there, you can rebuild your processors by retraining them with the available data. However, if the data is missing, recovery options are limited and will depend entirely on Google Support.
  • Review your project activity logs to check the audit logs, which can reveal whether the processors were manually deleted or automatically removed due to a billing issue.
  • Reach out to Google Cloud Support as they are the only ones who can check or potentially restore a recently deleted project or its resources.

To prevent this in the future, add a backup payment method to your billing account and ensure that the email addresses for billing notifications are actively monitored.

3

Hi @nikacalupas, thank you for your quick reply. Just a correction, it stopped just a week after the payment issue. We are looking internally for the root cause and checking other possibilities, and there is a chance that an employee accidentally deleted our resources. I’ll follow your tip and check the log. In the case of this deletion, is there a way to restore our resources?