Hi everyone, My free account is blocked with a “plan update needed” error. I had one prototype app that accidentally went over the 10-user limit, but I have already deleted that app. All of my other apps are strictly in Prototype mode and have fewer than 10 users. I believe the 30-day rolling user…

@Aurelien Pls support on above requested. If any steps missed on our side, pls mention as well.

Please contact Support for help with this.

Thanks @Steve , I understand @Care_Labz ’s account is free and thus he would not be able to contact support as of now. @Care_Labz , as stated in my PM, I will be in touch with you.

URGENT: Account Blocked by "Ghost Users" from Deleted App (Plan Update Error)

AppSheet AppSheet Q&A

Topic		Replies	Views
Account blocked – All 4 prototype apps showing "plan update needed" after reducing users below limit AppSheet Q&A users , app-management , account	2	107	April 27, 2026
Urgent: Prototype apps blocked due to 11-user spike and automation testing (Stuck Cache) AppSheet Q&A users , account	3	50	May 25, 2026
Account blocked – apps not loading after reducing users below 10 limit (PII Removed by Staff) AppSheet Q&A users , account , errors	3	113	June 1, 2026

URGENT: Account Blocked by "Ghost Users" from Deleted App (Plan Update Error)

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