Urgent: Prototype apps blocked due to 11-user spike and automation testing (Stuck Cache)

AppSheet AppSheet Q&A
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1

Hi AppSheet Support Team & Moderators,

My entire account has been locked with a “Plan update needed” error. This happened because I changed a team member’s email address, which accidentally pushed the rolling 30-day log history to 11 unique users on a single prototype app.

I was also testing an automation bot inside the application right before the lockdown occurred, which I suspect may have triggered an additional security or policy flag.

I have already taken all necessary corrective steps to bring my account back into compliance:

  1. I made a clean copy of the application to reset the user logs and test variables.

  2. I have completely deleted the original app that contained the 11-user log history and the active test bot.

All of my remaining active prototype apps are strictly within the free 10-user limit, but the account-wide block is still stuck due to backend caching. My team cannot access any prototypes right now.

Could a staff member please manually refresh/recalculate the user and policy limits for my account to lift this block?

  • My Previous App ID:(PII Removed by Staff)
    Fresh Copy App ID: (PII Removed by Staff)

Thank you so much for your urgent help!

8

Please contact Support for help with this.

Attn @Jose_Arteaga @Shourya_Tomar

9

Thanks @Steve,

@adm_ppwsa, welcome to the AppSheet community! I will send you a PM shortly

12

@Jose_Arteaga @adm_ppwsa Was this resolved?