Unsreasonable Billing Charge and App Blocked - Request for review

AppSheet AppSheet Q&A
1

Dear AppSheet Team,

I am writing to report and request clarification regarding an unreasonable billing charge associated with my AppSheet account.

I have only been using AppSheet to create simple apps for less than two years, and such a large billing amount seems completely unreasonable. When I first created my account, I upgraded to a Pro plan using a public key available on the internet. Since then, I have rarely used any advanced features of the app.

As I understand it, by activating the upgrade with a key, I should not incur any charges during the valid period of that key. Moreover, I did not receive any prior notification or warning regarding any billing charges before or during my usage. Your mail is the first notification about total billing.

Recently, my app was blocked, even though I had downgraded my plan to Free in an attempt to continue using it without paid features. This situation prevents me from accessing or managing my work, which is causing significant inconvenience.

Therefore, I kindly request that you review and cancel this billing charge, unblock my app, and revert my account to the Free Plan so that I can continue using AppSheet normally.

Please look into this issue urgently and confirm once it has been resolved.

Thank you for your assistance and understanding.

Best regards,

4

First, be aware that you have posted into the AppSheet Community Forum. Most reponses you get here will be from App Creators like yourself.

I am not aware of any kind of “key” that allows for free upgrading within AppSheet. Either you mis-understood or were lied to.

Billing is quite simple in AppSheet. All non-deployed apps are free and allow UP TO 10 test users.

Deployed apps require a license for each user that accesses the app monthly and that license level is determined based on the features you have integrated into the app. Each app has a feature built into it where you can inspect what the required license level will be once the app is deployed.

Once an app is deployed and has incurred licensing fees, those fees are not automatically erased or changed just because you changed the state to a non-deployed app. You MUST contact AppSheet support and they should help you get your app re-instated.

You can find the Help menu option in the upper-right hand menu of the App Editor.

I hope this helps!