Still getting charged $10/mo for standalone AppSheet Core after getting Google Workspace

AppSheet AppSheet Q&A
1

Hi everyone,

I ran into an issue with duplicate billing and wanted to see if anyone has dealt with this before.

I’ve had a standalone AppSheet Core subscription ($10/month) for a while. Recently, I subscribed to Google Workspace, which already includes AppSheet Core licenses for my account.

However, I noticed that the standalone $10 monthly charge is still active and billing me separately, rather than rolling over into my Workspace plan.

Has anyone gone through the process of:

  • Canceling the standalone billing without accidentally losing access or breaking existing apps?

  • Successfully requesting a refund from support for the overlapping months?

What’s the best channel or direct link to contact the billing team to get this sorted out?

Thanks in advance for any tips!

2

Let see if @Jose_Arteaga can help you!

Once you encounter billing issues, you will need to work with someone at AppSheet to get it ironed out.

3

Thanks! I’ve reached out to them at [AppSheet Help](AppSheet Help)

4

Hello @CMARTINEZBDT,

Reaching out to support is a great idea! Let me know how that goes please.

5

Solved. Thank you.

"Upon reviewing your account, canceling your standalone subscription will not disrupt your service—your AppSheet Core access will automatically remain active through your Google Workspace plan.

To cancel your standalone subscription:

  1. Go to your Billing section in the AppSheet portal.
  2. Change your current plan to the Free plan."