Hello AppSheet Team,
I’m requesting a refund for two duplicate AppSheet Core charges billed on 29 July 2026. Below is the full sequence of what happened, as I believe the charges resulted from a genuine misunderstanding on my part combined with the subscription flow.
What happened
1. App blocked at 11 users. My app was blocked with a notice that it exceeded the free user limit, counting 11 users. One of those 11 is the host account that owns the underlying Google Sheet. I did not realise the sheet owner is counted as an app user, so my own expectation was 10 users, which is within the free limit.
2. Subscribed to Starter — USD $55.00 (11 licences × $5). I selected the most basic paid plan, expecting it to unblock the app. It did not. I then learned the app required a Core subscription.
3. Subscribed to Core — USD $110.00 (11 licences × $10). This unblocked the app. Note that I was charged the full Core amount rather than a prorated upgrade from the Starter subscription I had purchased minutes earlier.
4. Reverted to Prototype and removed my payment method. I wanted to stop further billing while I reassessed the plan I actually needed.
5. App blocked again — resubscribed to Core, USD $110.00 (11 licences × $10). Removing the card resulted in the app being blocked once more, so I resubscribed to Core to restore access. This is the second full Core charge on the same day, for the same 11 users, covering the same billing period.
Result: three paid invoices dated 29 July 2026 totalling USD $275.00 — $55.00 + $110.00 + $110.00 — all for the same app and the same 11 users, within a single billing cycle.
Invoice references
- Invoice [#NUKLZOM2-0001] — 29 Jul 2026 — USD $55.00 (Starter)
- Invoice [#NUKLZOM2-0002] — 29 Jul 2026 — USD $110.00 (Core)
- Invoice [#NUKLZOM2-0003] — 29 Jul 2026 — USD $110.00 (Core)
What I’m requesting
- Refund of the two AppSheet Core charges, USD $220.00 total. I only ever needed one active subscription for one app.
- I am willing to retain and pay the USD $55.00 Starter charge as payment for the current month.
- Please downgrade my subscription to Starter (11 licences), and confirm that Starter is sufficient for my app’s current configuration so I don’t repeat this cycle.
I raised this through the Help Center feedback form twice (today was follow-up) and received no acknowledgement, which is why I’m posting here. I’m happy to provide the invoice PDFs or account details privately.
Thank you for your assistance!