Hello AppSheet Team,
My prototype app is currently blocked with this message:
“Unable to fetch app definition. Your app is blocked because a plan update is needed.”
On the Billing page, I see: "Some prototype-stage apps have significant user activity (more than 10 users): (PII Removed by Staff)
On the App Info page, the Usage column shows “11 monthly users” for this app.
However, I have carefully checked Manage Users under Security > Require sign-in, and there are only 9 real active users in my Share/user list. I have also confirmed:
- “Require user sign-in” is already enabled
- “Allow all signed-in users” is disabled (so only the specific user list can access)
- No public/anonymous link sharing is enabled
I believe the extra count (11 vs 9) comes from historical usage data still being counted in the rolling usage window, possibly from users I removed in the past.
App details:
(PII Removed by Staff)
- Current real active users: 9
Could someone from the team please review the usage history and manually unblock the app? This app is actively used for daily business operations by my sales team, so being blocked is affecting our work.
Thank you very much for your help.
Best regards,