Is appsheet being extremely slow today for everyone?

AppSheet AppSheet Q&A
1

Is appsheet being extremely slow today for everyone?

2

Hello @Sherin_Premkumar,

Yes it was for me for a moment! At this time it is working fine.

Could you try again?

3

still the same for me :confused:

4

Ok, help me creating a ticket with the support team. First of all it is important to mention that AppSheet support is not available for free accounts so please let me know if that is the case. If you have a license then please follow the steps below:

  1. Go to Appsheet help

  2. Scroll down to the bottom, you will find a box with the following text

    Need more help?

    Try these next steps:

    Contact us
    Tell us more and we’ll help you get there

  3. At this point you will be redirected to a three steps process in which users will possibly find answers to the query they have. Click Next

  4. Click Next Step

  5. Specify your preferred language and either click on Chat or e-mail

Once bug is created, please share with me the ticket number.

5

all day here too. @Sherin_Premkumar do you use appsheet database?

6

Yes. I use appsheet database.

7

i think there is a relation between its delays and appsheet database

8

I believe it is an issue not just for me. can you please check :slight_smile:

9

I have notified the support team about this. I will keep you posted.

10

thank you very much, Jose!

11

So, the support team is also not able to reproduce the slowness, nor have I found any concerning metrics yet.

They are asking me for the following details:

  • Aproximate geographic location
  • Are any of you not using AppSheet Database?

Thanks

12

Brazil, I am using appsheet database

13

Illinois, US

I am also using Appsheet database

14

Vietnam, I’m also using Appsheet Database

15

Any updates, Jose?

It is still slow for me.

16

Hello all,

The engineering team is working on this, no further updates have been shared except that they were not able to reproduce the slowness and they did not find any concerning metrics as of yesterday.

I am closely following up on this.

17

My app is totally down.

I cannot create a row at all. Have contacted the support team and they say they will respond in 24 hrs but I cannot WAIT until then …this app is in production and users are frustrated.

18

I am using google sheet as my database. It is still slow for me

19

hello Jose,

Any updates?

I do not see any improvements in the sync :confused:

20

Hi everyone,

Our engineering team has identified a latency issue with the table provider API during peak business hours, leading to potential timeouts.

The team is currently conducting a deep dive into query metrics to fix the underlying delay.

We’ll share another update as soon as we have more info!