Hello,
We are stuck in the Google for Startups Cloud Program application flow.
After our first application, we were told that our website did not meet all requirements, so we updated it to show the relevant information. After that, support wanted us to re-apply. However, when we tried to do that, the portal immediately showed: “Thank you! We’ve received your application,” and we could not submit anything new. Because of this, we sent the support team an email with our re-application details. But after that no response.
We’ve already emailed the startup support team several times and also contacted our Google Startup Success Manager, but we are no longer receiving any replies. Our last contact was on March 18th (which was our re-application).
Is there anyone who can help? Someone who can escalate? Or has experience with this situation?
As I’ve seen, there are more issues like this – it seems to be a common problem that the support team stops responding.
Thank you.