Google Cloud Shell disabled for account

[zhong0]

I got this message suddenly when entering Cloud Shell.

Google Cloud Shell has been disabled for your account due to a violation of our Terms of Service.
The most common reason for this is detection of activity in your account that adversely impacts the Google Cloud Platform Services, other customers’ or their end users’ use of the services, or the Google network or servers used to provide the services. This may include use of the Google Cloud Platform for cryptocurrency mining or for intrusion attempts against a third-party.
If you believe this was in error, you may appeal here.

It is an urgent issue for me, but there is no support to solve this problem.

[DamianS]

Hi,
Yes, this is standard procedure in cases of violation of ToS. If you thinking, that it was made my mistake, make an appeal.
PS: There is no faster way to unblock your account, than appealing.

cheers,
DamianS

[zhong0]

Hi DamianS,

Thanks for your response. The appeal link seems just for the billing problem. And it also shows me I have no permission to get the support.

Best,

Erin

[DamianS]

Hello,

Hmm, if you have no permission to get support and this appeal it’s saying something about billing, try this https://cloud.google.com/support/billing#troubleshooting_contact_issues
PS: I’m assuming, that you are familiar with https://support.google.com/cloud/answer/7002354?hl=en#zippy=%2Cmy-project-has-received-a-warning-or-a-suspension-what-should-i-do-now%2Ci-did-not-receive-a-warning-or-suspension-email-from-google-but-the-google-cloud-console-shows-that-my-project-has-been-warned-or-suspended%2Chow-can-i-get-help-from-google
PS2: Yep, most probably you did not have higher support tier than basic, and basically this is why you can’t get support different than for billing stuff.
PS3: You should probably go with options written at this image. This is what is coming to my mind atm.

cheers,
DamianS

[anonymous]

Hello, I have the same problem but my project doesnt have any warning. Its just disabled, how do I make the appeal?

[DamianS]

Hi,

as per documentation, you should get email with appeal option.

Similar case: https://www.googlecloudcommunity.com/gc/Cloud-Hub/My-google-cloud-project-may-be-suspended/m-p/472013

cheers,
DamianS

[anonymous]

Hi,

but I didnt get such a email. I just checked even spam folder, but there is nothing…

[DamianS]

The is no possibility to not get this email, as this email is send by automation. Maybe your org admin, or whoever is handling this GC env received this. Additionally, are you sure that this is caused by violation of ToS? Maybe this is something wrong within your billing account, and this is why your project is suspended. I’m just guessing the reason btw and referring to documentation. Is this lock is only for particular project, or you are able to create new project with the same billing account ?

cheers,
DamianS

[anonymous]

Well, Im admin and owner of the project so any email should go to me. And the project is still running, and I can create new ones but when I try to open cloud shell or the ide, it says that my acces has been suspended to some violation. But this just started happening couple days ago, month ago I could open it just fine…

[anonymous]

Any fix? I have the same issue.

[zhong0]

Hi all,

I sent the appeal via the link (https://cloud.google.com/support/billing#troubleshooting_contact_issues). The Google Cloud Support Team said this falls out their scope of support, and just provided me the link (https://cloud.google.com/shell). Sadly, the problem is still not solved so far.

Bests,
Erin

[anonymous]

Hi Erin, I am not even able to submit a ticket… How did you do it?

Thanks!

[DamianS]

@willie Are we able to do something here ? It must be a way to make an appeal somehow.

cheers,
DamianS

[zhong0]

Hi,

Try to click the link: https://cloud.google.com/support/billing#troubleshooting_contact_issues , and click the button showed on the pic. You may create a case to Google Cloud Support Team.

Thanks!

Bests,
Erin

[anonymous]

I think we need to make an appeal somehow. But I dont know how…

[anonymous]

Ok, I tried submitting an appeal. Not sure @zhong0 if it will work.

[PLDP]

I have also encountered this issue without any surge in billing or without any inappropriate usage of resources on my side. How can the simple user (I am owning my project as a google user) appeal or at least ask for help?

[anonymous]

Did you have any luck? I contacted support and they said that I should look on comunity forums because i dont have the right to tier basic support…

[gustavocms]

Did anyone find how to file an appeal for this issue? I’ve got exactly the same message and the appeal link leads to nowhere where we can appeal. I also haven’t got any email with warnings

[ryang]

Hi all,

Did anybody find out how to resolve this or get support from anyone? I am getting the same but have nowhere to appeal and never received an email or warning. The appeal just links to the support page.

I’m mainly using Cloud Shell across multiple projects to initiate deploys with Helm charts in GKE and kubectl to check if there are any issues. I’m not sure how I could have violated the Tos as from reading them it seems like it would be something normal to use it for(I can’t see disk usage as I can’t log in but think there would have been a warning if it was low?) and I haven’t changed what I have been doing in the last 4-5 years. I can access via local so it’s not the end of the world but using Cloud Shell was easier to work on as there was no latency and could easily switch between projects.

Cloud Shell seems to be the only affected service and it happens in every project I go in. I’m also the administrator on these projects.

Thanks, Ryan