Hello, I get a Google Cloud Platform Entire service unavailable error whenever I try to access the portal. Would like to be able to use services such as Antigravity with my Google One subscription but cannot due to this. I’ve submitted several appeals and replied with everything they asked for a year or so ago but then I get no response. Now when I appeal, I don’t receive any responses. This has been going on for some time, I didn’t do anything to cause this to my knowledge and I’ve been desperately trying to find help but cannot. I did track down a paid support option however it won’t even let me do that doe to this issues. Anyone have any tips for moving this along to getting it resolved? I have nothing in my console that I needed and wasn’t even sure why this happened.
I’ve heard of similar “entire service unavailable” issues with GCP, and it can feel impossible to get support when your account is stuck like that.
It might also help to document everything you’ve submitted so far in one thread when contacting support again, so they can see the full history. Hoping you get this resolved soon—being locked out of your services for no apparent reason is so stressful!
Thanks for the reply. So I did some more digging in the forums here and found this link: GCP Account Suspension Inquiry - Google Cloud Platform Console Help and filled it out appropriately, only to find out that this department doesn’t handle these types of issues, based on multiple replies received. I did this a second time, without success again. At least I received replies so that is progress.
This form titled “GCP Account Suspension Inquiry” and states “This form is used for inquiries related to certain GCP account suspensions. Use this form only in the following situations:” and the first item on this list is literally “Your account is suspended”.
If this is not the proper channel then what is to resolve my issue? The replies from support do not offer any alternate route for me to take.
Any ideas?
Good morning, I’m not sure if anyone from Google ever monitors these forums, it seems that I’ve hit a roadblock. The departments are saying it’s not their area to address my issue so basically there is no option to resolve. It’s kind of tough to invest in a platform that doesn’t offer any type of resolution for a minor thing like this.
This is now resolved for @Don_Jones!
@Andrew_B I am facing the same issue as Don_Jones and would appreciate your help in escalating my case.
My account has been restricted with “Entire service unavailable” since Jan 12, 2024. My usage was strictly for the Google Business Intelligence course on Coursera (GCP Dataflow practice).
Case Details:
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Case ID:
`6-5818000038944` -
Status: No response to my Oct 24 appeal or Nov 26 follow-up.
The Critical Context:
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On Feb 1, 2024 (6:45 PM), I received an official email stating: “Based on the information you provided and further analysis by Google, we have reinstated your billing account
(PII Removed by Staff). Your account is in good standing, and you should now have full access to your account and related Project(s) and Service(s).” -
Since my course was completed, I assumed this “reinstated” email meant my entire account was fixed and I did not log back in for several months.
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Upon returning to GCP recently, I discovered that while the project was “cleared,” the “Entire service unavailable” restriction was never actually lifted.
Hi I’m facing the same issue,
I haven’t even gotten the confirmation mail that you’ve received my appeal.
and my access to the cloud platform is taken away completely.