Free account still blocked after removing test users — even new blank apps require Starter

AppSheet AppSheet Q&A
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1

Hello AppSheet team,

I’m using an AppSheet Free account, and all of my current apps are in Prototype status.

However, my apps are still blocked with the following message:

“Your app is blocked because a plan update is needed.”

Here is my current situation:

  • My account currently shows 0 monthly users.

  • I already removed the previous test apps and test users.

  • All of my current apps are still in Prototype status.

  • I created a completely new blank app for testing, but it was blocked immediately with the same error.

  • In My Account → App Info, even the newly created blank app shows “Minimal plan needed: AppSheet Starter.”

Because even a brand-new blank prototype app is blocked, I’m wondering whether a previous user-limit flag or account-level usage record may still be affecting this Free account.

Could someone please confirm whether this issue is related to a previous user-limit flag or another account-level restriction?

If staff assistance is required to resolve the account-level block, I would greatly appreciate your help.

Thank you very much.

4

Hi @YOUNG_AE_YUK

Please contact @Jose_Arteaga

5

Hi @Jose_Arteaga,

Could you please take a look at my account issue described above?

My Free account shows 0 monthly users, but even a newly created blank Prototype app is blocked and requires AppSheet Starter.

I would greatly appreciate your help.

Thank you.

6

Thank you, @Syamsudin, for pointing me in the right direction.

7

Thanks @Syamsudin !

Hello @YOUNG_AE_YUK,

Welcome to the AppSheet Community!

I will be delighted to help! I’m sending you a PM in a few minutes.

8

Closing the loop on this…

By the time I reviewed @YOUNG_AE_YUK’s account, I found no issues with the account. As of today, the error message disappeared.