Hello AppSheet Support Team,
My account is currently blocked with the error:
“Unable to fetch app definition. Your app is blocked because a plan update is needed.”
Account details:
- Account ID:
- Email: (PII Removed by Staff) (Google)
- Plan: Free
What happened:
One of my apps (originally named “Camposol - Piura”) exceeded the 10-user limit for the free/prototype plan. To fix it, I deleted the original app and created a fresh copy (PII Removed by Staff), expecting the user history to reset. However, the new copy is still showing the same blocked error.
When I check My Account > App Info, every app under my account shows “0 monthly users” in the Usage column, but the Status column still shows a locked icon and “Minimal plan needed: AppSheet Starter” for all apps, including the newly created one.
This app is used for daily operational work (attendance tracking and overtime reporting for our farm operations in Piura, Peru), so being blocked is affecting our team’s workflow.
Could you please review my account and manually reset/unblock it? I’ve already reduced the number of apps and users on my end.
Thank you very much for your help.