Emails sending intermittently or not at all - is this an Appsheet issue?

AppSheet AppSheet Q&A
1

Today (for our organization), emails from scheduled process, are sending intermittently or not at all.

I created a new process what should have sent 7 emails. Two were received. The audit log shows all 7 going out.

Testing the same automation 10 minutes later, 1 email was received. All 7 show in the audit logs.

Is Appsheet having an issue on their side?

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2

Hi Support Team,

We are also facing the same issue with Appsheet not sending emails through the email automation. This problem is currently blocking our workflows. Could you please respond or advise on the steps to initiate a review and resolve this issue?

Your prompt assistance would be greatly appreciated.

Thank you.

3

Please contact AppSheet Support for help with this.

4

Hi!!!

Have you solve this problems?

I have the same problem but only with my organization emails. With “personal” emails the bots / email works properly.

Thanks

5

Thanks. We have a ticket opened with them and with our internal helpdesk/email team to ensure there isn’t an internal/spam block. Given the intermittent nature of the problem, I don’t believe that’s it but…

Hope to get clarity today.

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6

We have a support ticket opened with Appsheet and our internal email team.. The internal ticket is to ensure there isn’t some type of email block/spam block in place.

If/when I get clarity, I will update this discussion.

7

Not sure if this is related, but I came to the forum this morning because emails that have been being delivered without any issue for several months are coming through this morning with fields blank.

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8

Hi @devingu ,

You may want to take a look at several posts on the subject and update the community on any observations your team / dev team may have.

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9

Thanks for tagging me, do you still experience any issues today? It should be resolved by yesterday, but if anyone encounters a similar issue today please LMK!

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10

Hi @devingu

As of 30 minutes ago (6:30am PDT), we are still experiencing issues.

I ran several tests this morning across two different apps.

  • App #1 workflow should send 7 emails.
  • App #2 workflow should send 5 emails.

In all tests, the audit log correctly shows 7 or 5 emails, depending upon the app.

  • Test #1: App #1: I received 7 of 7 emails to my work account.
  • Test #2: App #2: I received 0 of 5 emails to my work account.
  • Test #3: App #1 (same as Test #1): I received 3 of 7 emails to my work account.
  • Test #4: App #2 (same as Test #2): I received 1 of 5 emails to my work account.

After reading @Alejandro_PORTO 's note about his problem only being organizational emails, I added my personal Gmail account to my automations for both App #1 and App #2.

Across several tests (perhaps 6), my work (organization) email received between 0 and 3 emails each time. My personal account received all 7 or 5 expected emails each time.

I’ve also opened a ticket to our orgs messaging group.

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11

are these bots only scheduled bot or data change bots too?

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12

I have the same problem as Alejandro; no emails are being sent to my company. I opened a ticket with support this morning. Please help us, our workflows are literally broken.

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13

These are both scheduled bots. I have not tested any data updates bots, though I have a few. I may try to test those a bit later.

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14

we are escalating this again to the engineering team. Stay tuned!

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15

@devingu Just an FYI.

One of my co-workers confirmed that emails generated from his data change bots are NOT being received.

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16

Hello @devingu

Our infrastructure team indicated that a LOT of messages from appsheet are being flagged as definite spam. They are trying to resolve false positives.

If this is the case with others on this thread, there may be a DNS / DKIM email signature or something. Is email being sent via a new server. I believe appsheet uses Google’s servers but do not know if there is any type of load balancing or other issues that could be causing the sudden flagging of almost all your emails.

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17

Hello. Right now we still have the same problem. Thanks in advance.

18

Good morning. We continue with the same problem. I don’t quite understand if the problem is with our company’s IT teams or with Appsheet. Thanks in advance.

19

Hi!!!

Good news!! Is working again. Thanks

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20

@devingu Can you provide an update. We adjusted our spam filtering specifically to allow any Appsheet emails. However, there is a LOT of spam coming across as well. We are taking steps to set our replyto address and come up with a protocol for sender’s name that we can use to better define our spam filters.

A way to configure this across our enterprise would be much better. But, also, ensuring proper email signatures/SMTP server’s would also help.

Any insight into what may have caused the majority of appsheet generated emails to be flagged would help us and others on this thread.

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