Emails not sending to recipients

AppSheet AppSheet Q&A
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1

Hi,

Emails with attachments from my apps aren’t sending, but the generated PDF files are getting created. Bots still show “Success” status in audit logs, except a couple bots show:

“Instances cannot be resolved and nested lifetimes cannot be created from this LifetimeScope as it (or one of its parent scopes) has already been disposed.”

Tried reaching out to AppSheet support via Google Workspace support but they couldn’t redirect to a live chat because of a technical issue on their side…so the chat got converted to an email ticket.

Is this issue happening with anyone else?

Edit to add: this started happening around 12:45pm - 1:00pm PST.

Edit 3:20pm PST: New chat ticket #75552277 converted to email, escalated internally on AppSheet’s end. Likely an issue on the backend.

2

Yes, this is happening to me as well. Emails stopped coming around 1230 pm pt. May I ask if someone knows this is happening company wide in appsheet?

3

Yes, same here in my app, in Brazil. Emails without attachments go through fine, but ones with a PDF attached never send. The PDF gets created, but the email itself never goes out, and the audit log still shows “Success”.

4

Hello all,

Thanks for bringing this to our attention. For immediate assistance, please reach out directly to the Support Team, as they provide 24/7 coverage while the Community team operates Monday through Friday.

Once you’ve submitted the request, please share your ticket number with me here so I can track it and follow up on our end.

5

Thank you. Also reached out via chat, and it got escalated internally on AppSheet’s end. My ticket ID: Case ID 1-3413000041056.

6

Thanks, I was able to locate the ticket and the support team is already working on it.

7

Same issue in Europe, Romania

8

This is happeing to my apps today too in Singapore. Please help !!!.. The orders are not sent

9

is there an issue with appsheet?

10

Hi Appsheet,

I am getting many complaints already.. Please advise if we identify the cause and the recovery plan.

11

It is also the case in the Netherlands. Reported through the workspace-account.
Hoping it resolved soon.

12

Same in the UK, I wonder if this is related to the announcement of the new feature BYOE Announcing the Bring Your Own Email (BYOE) Private Preview Signup!

13

Our business depends heavily on Appsheet for daily operations, including producing business vital PDF documents such as quotes, RMAs, and so forth. As of about 3 pm ET yesterday 9/17/26, appsheet stopped producing PDF’s for anyone in our company. No updates have been made to our app in the last 24 hours, certainly none that should affect pdf production (automation). Is there a way to find out if there’s a system problem and not our app?

14

Any updates on this issue, or an estimate of when it’ll be fixed? This feature is essential to our app and our business.

15

Same issue in Spain.

16

Jose,

Workspace Support tells me that the AppSheet support team is offline during business hours on a Friday. Can you escalate this further? case ID: 75573521

17

@Alisdair_Hunter, completely unrelated. That BYOE announcement is actually old.

18

Same issue in France in chemistry industry.

Difficult to make people enter the factory without email sent.

19

Hello all,

The support team is currently investigating, I will keep you posted with any updates.

20

My case ID : 75574459, this is critical for us.