I’m just testing the DFCX’s conversational Agent through the simulator and encountering an issue.
Here are the steps I followed:
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I started a session with a flow named “test.”
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Within this flow, there’s a route also called “test.” It contains a simple intent, also named “test,” which has Krish as a training phrase.
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When I entered Krish as input in the simulator, it did not match the intent.
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Instead, it automatically redirected to the default start flow.
I’ve already tried the following troubleshooting steps:
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Started with the simplest simulator input.
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Cleared browser cache and cookies.
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Attempted using an Incognito/Private Browse Window.
Any assistance or insights would be greatly appreciated!
@MarvinLlamas @dawnberdan
Hi @im_krishnan,
Welcome to the Google Cloud Community!
It looks like you are encountering an issue where your Dialogflow CX agent isn’t actively operating within your “test” flow when you input “Krish”, which prevents your intent from being matched properly.
To troubleshoot the simulator not matching your custom intent, reset the session, manually enter your test flow via “Go to page” (bottom left of the simulator), select your test flow, then select its Start Page. After that, input “Krish,” use the Detect Intent panel to verify the current flow, matched intent, and confidence score, and finally add a fulfillment response to confirm the route executed correctly.
For more additional details, you may check the following resources: Dialogflow CX Intents, which explains how user inputs are mapped to intents and how training phrases influence recognition; and Dialogflow CX Flows, which outlines how conversational logic is structured across pages, routes, and transitions, both essential for diagnosing and optimizing agent behavior.
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