Cloud shell usage limit exceeded: trying to verify the usage

Hi all, I’m a project admin for an ML project and one of my guys has run into an error message: “You have temporarily exceeded a Cloud Shell limit” (along with no ability to start a shell session). Following the link to the documentation here, I see that there is a max daily Cloud Shell usage of 12 hours and a max weekly usage of 50 hours.

Talking to him, I don’t think it’s likely that he was anywhere near that: most of his usage (and mine) is using Cloud Shell to start a Vertex AI training job, and then checking its status later. It always goes inactive after 40 min of no activity (as expected). Here’s what I’ve tried:

  1. Had him try to access his Session Information (as stated in the link above). It’s grayed out because he has no active session.
  2. Had him refresh, and also log out and back in. No effect.
  3. Check the logs for any obvious errors: nothing. This was preceded by an overnight training run which simply froze for 12 hours until I killed it the next morning, but I don’t think there’s anyway that kept his Cloud Shell session inactive.

So I have two questions:

  1. Is there a way I (as project admin) can verify what his usage was, or that he can verify it from his account? I want to make sure this isn’t just a random GCP freakout.
  2. Is there a way either of us can check exactly when the quota will reset?

Thanks!