Billing failed on some previous invoices and finally succeeded on a new card. App however remains blocked since i had to create a new invoice to try the payment with new card hence app is still blocked despite a successfull payment since its on a new invoice, how do i get assistance with this issue, email to sales still unreplied since an hour ago and users are stranded.
Hello @LeonardKimutai, I have reached out to you via PM to gather more information.
email is (PII Removed by Staff)
Hello @LeonardKimutai, I can certainly help but it is important to mention a couple of things:
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I invite you to review the Community Guidelines. In this post you shared a lot of Personal Identifiable Information (PII), the system has detected the same and thus we removed it and then republished your post.
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I can confirm that your account has been unblocked as I have applied a workaround for you so that your application functions as per the purchased license. It might take some time to get reflected but keep us posted once the issue gets resolved.
Sorry about that, i guess i had pressure to get the app running and didnt take my time, my sincere apologies. I will certainly review all community guidelines and abide by them in subsequent posts. Thank you so much for solution.
Thank you so much @LeonardKimutai!