AppSheet Billing & License Issues

AppSheet AppSheet Q&A
1

Hi Austin,

I saw your reply in the AppSheet forum regarding billing/license issues, and I’m hoping you may be able to point me in the right direction.

I’m not looking to file a formal complaint. I simply need help getting an AppSheet billing issue resolved.

My AppSheet account is past due after a failed invoice. I updated the payment method inside AppSheet Billing, and the new card now appears correctly. However, when I click Retry on the open invoice, AppSheet returns: “Error paying invoice.”

Other forum threads suggest this may require AppSheet support to send a manual payment link or reset the invoice.

Do you know the best escalation path for this, or anyone I should contact directly?

Thank you,
Christian George

2

Hi @Christian_George

Please contacs @Jose_Arteaga @Shourya_Tomar

3

Thanks for reaching out. I messaged on LinkedIn, but yes I agree contacting the people above, as well as, trying this link: AppSheet Help

I’m also happy to troubleshoot if you would like to hop on a call. Sent the details via LinkedIn.

Thanks!