Hi Austin,
I saw your reply in the AppSheet forum regarding billing/license issues, and I’m hoping you may be able to point me in the right direction.
I’m not looking to file a formal complaint. I simply need help getting an AppSheet billing issue resolved.
My AppSheet account is past due after a failed invoice. I updated the payment method inside AppSheet Billing, and the new card now appears correctly. However, when I click Retry on the open invoice, AppSheet returns: “Error paying invoice.”
Other forum threads suggest this may require AppSheet support to send a manual payment link or reset the invoice.
Do you know the best escalation path for this, or anyone I should contact directly?
Thank you,
Christian George
Thanks for reaching out. I messaged on LinkedIn, but yes I agree contacting the people above, as well as, trying this link: AppSheet Help
I’m also happy to troubleshoot if you would like to hop on a call. Sent the details via LinkedIn.
Thanks!
Thank you so much, Austin! I’m grateful.
I still am unable to make a payment and it shows “Error Paying Invoice.” Is it possible for @Jose_Arteaga or @Shourya_Tomar to reach out to me? I’m unsure as to how to contact them directly.
With appreciation,
Christian
Thank you all,
Hello @Christian_George,
I would be delighted to help! I will be sending you a PM shortly to gather more information.
Closing the loop on this…
Payment has been fixed and everything is back to normal
Jose,
Thank you for your help. However, a new unpaid Invoice for August is now giving me a warning sign. It says I need to pay again in 3 days or else the app will stop working. Can you please check on this. I thought I only had to pay one time per month?
Also, it looks like a was billed twice in July, and both times were paid. Will you please apply a credit for the accidental billing in July? Please see the attached Billing History.
I really love AppSheet, and I’m grateful for your help.
With appreciation,
Christian
I have this sorted out for you!
Because the previous subscription was cancelled, I created a new one and applied a credit for the amount you already paid. You may receive a $0 USD invoice for this transaction, which you can safely disregard. Your next regular billing cycle will begin next month.
