AppSheet Automation Bot Completed but Email Not Received

AppSheet AppSheet Q&A
1

Hi everyone,

I’m currently experiencing an issue with my AppSheet Automation Bot when generating and sending a report via email.

The automation was working normally before, but starting today, the email is no longer being received.

Here’s what I’m experiencing:

  • The Bot is triggered successfully.

  • The report is generated and sent via the Send an email task.

  • In Automation Monitor, the Bot execution status shows “Complete” with no errors.

  • However, the recipient does not receive the email.

  • When I use the Test option, the test is successful.

  • This workflow was working fine previously, and no changes were made to the Bot configuration.

Could this be related to a temporary issue or outage with AppSheet Automation/Email services?

Has anyone experienced the same issue today, or is there anything else I should check to identify why the email is not being delivered?

Thanks in advance!

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2

Emails from AppSheet apps are commonly caught by spam filters. Have the recipient check their Spam folder and contact their email administrator to investigate.

3

As @Steve suggests, have the recipient check their Spam/Junk folders. Also, confirm they are checking the correct email address!

Next, attempt to send the email to your own email address to confirm you are receiving it. If you are not, then it could be that the AppSheet email is being blocked but check the articles below first.

Next, be aware of this fairly new policy:

Lastly, check this article for other possibilities:

I hope this helps!