All the apps tied to my account are behaving same way. Automation triggers successfully but recipient not receiving email notification in their inbox. It was working well before now and suddenly it stopped.
This is a deployed app with paid licenses?
If so, you will want to contact Appsheet Support. Typically when this happens to several recipients not getting the emails, it is because there is some Internet node that is blocking the emails as potential spam. AppSheet will need to identify this and can provide the proper details so the emails go through.
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Hey,
Hope you’re keeping well.
If the automation log in Monitor > Automation shows the bot running successfully, the issue is likely with email delivery rather than the trigger. In AppSheet, check the automation step’s “To” field to ensure valid addresses, and confirm the sender domain is verified under My Account > Domain Authentication if using a custom domain. Also verify the emails aren’t landing in spam or being blocked by the recipient’s mail server. If you’re using a Gmail-based sender, review your Google Workspace email logs in the Admin console to see if messages are being deferred or rejected.
Thanks and regards,
Taz
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Issue Resolved. Thank you.
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