My app is currently blocked with the error “Your app is
blocked because a plan update is needed.”
What happened: I was swapping users on my free plan (removed
one user, added another). Due to the 30-day rolling user
window, both were counted temporarily, briefly reaching 11
users.
I have now confirmed the app has 10 or fewer active users.
According to AppSheet’s official policy, temporary limit
overages should not result in blocking - apps “continue to
run without interruption” except in cases of “egregious
violation.”
This was a brief, accidental overage, not an egregious
violation. Could you please help unblock my app?
I can provide my account details privately if needed.
Dear Jose and the AppSheet Support Team,
Thank you so much for your help. I am glad to inform you that the issue has been completely resolved, and all the apps under my account are now working perfectly.
I truly appreciate your quick assistance and understanding in resolving this matter. so thank you !!!
Best regards, Geon mo Koo
2026년 5월 26일 (화) 오후 3:40, GM Koo **(PII Removed by Staff)**님이 작성:
Of late, there are many posts where the user count exceeds 10 resulting in app blocking.
Then they approach you and then subsequent corrective action takes place.
May I request you to evaluate a soft limit of say 7 or 8 users. As and when the user adds this count, please display a warning message that the user is reaching near the limit and the account will be blocked the moment it exceeds 10 users if the app is not deployed. There can be a permanent warning message in the editor for such an app as well when the app creator adds 7 or 8 users for the non deployed app.
I believe this will go a long way in reducing the need to help the users in a manual manner to unblock.
@Suvrutt_Gurjar, Thank you very much for your valuable feedback. I will forward this suggestion to our engineering team for their review and consideration. Also, I will keep you updated on any progress regarding this request.
