Hello AppSheet Support Team,
My app is currently blocked with the error “Your app is
blocked because a plan update is needed.”
What happened: I was swapping users on my free plan (removed
one user, added another). Due to the 30-day rolling user
window, both were counted temporarily, briefly reaching 11
users.
I have now confirmed the app has 10 or fewer active users.
According to AppSheet’s official policy, temporary limit
overages should not result in blocking - apps “continue to
run without interruption” except in cases of “egregious
violation.”
This was a brief, accidental overage, not an egregious
violation. Could you please help unblock my app?
I can provide my account details privately if needed.
Thank you for your help.