Hello AppSheet Support Team,
My App is currently blocked due to plan update is needed.
I recently added a new user and was unaware that the 30-day rolling window would count both the new and recently removed users simultaneously, briefly pushing my account to 11 users. This was an accidental overage, and I have since taken immediate action to reduce my active user count to 10 or fewer.
I am now fully compliant with the user limit, but my apps remain blocked. Could you please help by performing a manual refresh of my account status to lift the block?
I am happy to provide any further information as needed.
Thank you for your time and help in resolving this.
Hello @Syamsudin , Thank you for the attention and assistance provided.
Hello @Jose_Arteaga and @Shourya_Tomar ,
Thank you in advance. Kindly help me for my raised concern. For any details and information that is needed to address the issue, please let me know how can I help. Thank you again.
Thank you so much @Syamsudin!
Hello @Jayson_Roy_Apat, welcome to the community!
I will be sending you a PM shortly to gather more information
Hello @Jayson_Roy_Apat,
I can confirm that your account has been unblocked as I have applied a workaround but I can only perform this action for a limited number of times.
Please do consider purchasing a subscription, there are plans as low as 5 USD a month/user and it gives you access to further services and advanced automation features.
Hello @Shourya_Tomar , Thanks a lot. Apps are now working fine. I greatly appreciate your support.
Hi @Syamsudin , Thank you for the kind accommodation as well.