Account Suspended - Stuck in Automated Appeal Loop, Seeking Escalation Help

Google Cloud Cloud Foundations & Onboarding
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Hello,

I am a college science student using Google Cloud for educational purposes. My account was recently suspended for a violation of the Terms of Service, but I am confident this is a mistake, as my usage has been minimal and strictly for my coursework.

I have followed the standard appeal process multiple times, but I am stuck in an automated loop.

Here are the steps I have taken:

  1. I submitted my initial appeal, explaining my situation.

  2. I received a generic, automated response listing several possible ToS violations.

  3. I then sent a very detailed, point-by-point reply directly addressing every single potential violation listed in that email, explaining why each one does not apply to my case.

  4. Unfortunately, I just received the same automated, templated email in response.

It is now clear that my appeals are not being read by a person. I am being completely honest and am eager to resolve this, but I cannot fix a problem if I am not told what it is.

I am respectfully asking for help. Could a community manager or Google employee please take a look at my case and see if it can be escalated for a manual human review? I have exhausted the official appeals process, and this seems to be my only option left.

I can provide my case ID or project ID to a Google representative if needed.

Thank you for your time and any guidance you can offer.

1 Like
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I’m experiencing the same problem as you, except I have a non-profit organization and was granted Workspace 2000 users.

On November 25, 2025, the entire Workspace was suspended, and I opened three support cases, but only received automated emails.
After responding to me three times, the support team on X has been silent for three weeks now.
I don’t know how to get in touch with Workspace support staff.

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Update: January 8, 2026

This issue is NOT SOLVED.

Correct Timeline & Case Info:
My account was originally restricted on June 26, 2025.

  • Case ID: 0-7632000039635

  • Context: I am a college student. I missed the initial notification due to my studies and responded in September. Since then, I have been trying to resolve this via the “ts-consult” email thread, but I have not received a response since November 10, 2025.

Current Status:
My access has been blocked for over 6 months. The “Abusive Activities” flag is a false positive.

Community Managers: Please escalate Case 0-7632000039635 for a manual review. I have been waiting half a year to get my student account back.

1 Like
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Same here. Did you manage to resolve your issue? I can’t find any human support at all.