Hello,
I am a college science student using Google Cloud for educational purposes. My account was recently suspended for a violation of the Terms of Service, but I am confident this is a mistake, as my usage has been minimal and strictly for my coursework.
I have followed the standard appeal process multiple times, but I am stuck in an automated loop.
Here are the steps I have taken:
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I submitted my initial appeal, explaining my situation.
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I received a generic, automated response listing several possible ToS violations.
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I then sent a very detailed, point-by-point reply directly addressing every single potential violation listed in that email, explaining why each one does not apply to my case.
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Unfortunately, I just received the same automated, templated email in response.
It is now clear that my appeals are not being read by a person. I am being completely honest and am eager to resolve this, but I cannot fix a problem if I am not told what it is.
I am respectfully asking for help. Could a community manager or Google employee please take a look at my case and see if it can be escalated for a manual human review? I have exhausted the official appeals process, and this seems to be my only option left.
I can provide my case ID or project ID to a Google representative if needed.
Thank you for your time and any guidance you can offer.