I am a college science student using Google Cloud for educational purposes. My account was recently suspended for a violation of the Terms of Service, but I am confident this is a mistake, as my usage has been minimal and strictly for my coursework.
I have followed the standard appeal process multiple times, but I am stuck in an automated loop.
Here are the steps I have taken:
I submitted my initial appeal, explaining my situation.
I received a generic, automated response listing several possible ToS violations.
I then sent a very detailed, point-by-point reply directly addressing every single potential violation listed in that email, explaining why each one does not apply to my case.
Unfortunately, I just received the same automated, templated email in response.
It is now clear that my appeals are not being read by a person. I am being completely honest and am eager to resolve this, but I cannot fix a problem if I am not told what it is.
I am respectfully asking for help. Could a community manager or Google employee please take a look at my case and see if it can be escalated for a manual human review? I have exhausted the official appeals process, and this seems to be my only option left.
I can provide my case ID or project ID to a Google representative if needed.
Thank you for your time and any guidance you can offer.
I’m experiencing the same problem as you, except I have a non-profit organization and was granted Workspace 2000 users.
On November 25, 2025, the entire Workspace was suspended, and I opened three support cases, but only received automated emails.
After responding to me three times, the support team on X has been silent for three weeks now.
I don’t know how to get in touch with Workspace support staff.
Correct Timeline & Case Info:
My account was originally restricted on June 26, 2025.
Case ID: 0-7632000039635
Context: I am a college student. I missed the initial notification due to my studies and responded in September. Since then, I have been trying to resolve this via the “ts-consult” email thread, but I have not received a response since November 10, 2025.
Current Status:
My access has been blocked for over 6 months. The “Abusive Activities” flag is a false positive.
Community Managers: Please escalate Case 0-7632000039635 for a manual review. I have been waiting half a year to get my student account back.
I am still facing an unresolved issue with my Google Cloud account, which has been restricted since June 26, 2025 (Case ID: 0-7632000039635). My Google Account and Gmail continue to function normally, but access to Google Cloud Platform remains restricted.
Over the past year, I have submitted multiple appeals and replied to every email from the Google Cloud Trust & Safety team. Unfortunately, each appeal has resulted in the same automated response, and I have not received a manual update or a final decision regarding my case.
I do not recall creating or using any Google Cloud projects or services. If this restriction was triggered in error, I would greatly appreciate a manual review.
If a Google employee or community manager sees this post, could you please confirm whether my case is still under review or whether there is an official escalation path beyond the current appeal process?
Hi, unfortunately, my issue is still unresolved. The restriction remains active, and I have not received a manual update from Google. I will update this thread if there are any developments.
Since your issue so far seems to be the only compliance appeal latency related post that isn’t years old. I just want to know if your situation has been resolved and how you were able to resolve it. Did you take any action, just waited and got an answer, or is it still unresolved. I just want to know so I can see if there is valuable insight on how to resolve my similar situation.