Unable to regain admin access after interrupted Google Workspace signup

Google Workspace Developers Q&A
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Hello,

I need help with a Google Workspace domain that appears to be in an inconsistent state.

Here is what happened:

  • I started a Google Workspace signup for my existing .com domain.
  • The first signup completed successfully up to the Trial/Payment selection step.
  • I closed the browser before adding a payment method.
  • Later I could not resume the signup.
  • I used Google Admin Toolbox - Domain in Use Recovery to release the domain.
  • I then attempted a new signup with a different admin account.

Current state:

  • The original admin account it@mydomain.com is reported as “This account was recently deleted and may be recoverable”.
  • When I try to recover it, Google eventually says “Contact your domain admin for help”.
  • The second admin account admin@mydomain.com accepts the password but fails identity verification before any SMS is sent, showing “We couldn’t verify your info”.
  • Google Admin Toolbox previously reported “Your account is suspended” for that account.

I have already tried:

  • Different networks (mobile, residential ISP, Spanish VPS).
  • Different browsers.
  • Different devices.
  • Different phone numbers.

My question:

Could a Product Expert or Google representative please check whether there is still an existing Google Workspace organization associated with this domain and advise how I can regain administrative access to the original organization?

Thank you.

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  1. Do not try to log in normally. Instead, use the specialised recovery assistant for Google Workspace administrators who cannot access their console:
  • Go to the Google Workspace Admin Login Issues Form.
  • Select “I get an error message when I try to log in” or “I am having trouble accessing my administrator account.”
  • Fill out the details accurately. You will likely be asked to prove ownership of the domain again by adding a specific TXT or CNAME record to your domain’s DNS settings.
  1. Because you’ve tried multiple devices, browsers, and a VPS, the account behaviour could start to look suspicious. Stop trying to sign up or log in for a full 24 to 48 hours. When you try again after the cooldown, use your primary residential internet connection and a device you normally use.