App blocked and unable to fetch app definition

[anonymous]

Hello colleagues, I need to know what’s free and what’s not free in appsheet?

When I cancell user login security feature, is it required to pay when I create whitelable?

What’s the story of 10 user licence at least? How to do it.

Your support is highly appreciated.

[Joseph_Seddik]

Hi Hisham,

• A Prototype has almost all functionalities for free, while the number of unique user accounts who’s been using the app does not exceed 10. If you have more, you should subscribe to a paid plan.
• A Deployed app will only have the functionalities included in the contracted subscription plan. If you are in a Free plan, with less than 10 unique users, you will not pay, but you wouldn’t have the ability to configure security filters for example.
• If you are on a paid plan, your account will be debited according the number of unique users who have accessed your app at least once during a given month.

[anonymous]

Hello! i am facing almost the same issue, my app was deployed ( free plan) and i have only 2 users i contacted the support team, they said i should put it back to prototype stage which i did later, however it still not working and it shows that i need to upgrade my account!

if anyone can help that would be great!

Thank you.

[MM1976]

Hi there, almost same issue on my side as well;

(1) I have a paid Core License; and, are irritated and unable to remove the error " you need at least 10 licenses for the use of white Label Apps - click to fix it";

(2) I do not need the Whitelabel Apps;

(2.1) Might have pressed it while testing/ exploring functionalities during deployment;

(3) I need assistance to remove this error;

(3.1) The App will be used by a maximum of 3 users;

(4) Your assistance will be appreciated soon.

[Steve]

Please contact AppSheet Support for help with this.