Unable to Contact AppSheet Support – License Warning After Purchasing Starter Plan

AppSheet AppSheet Q&A
1

Hello AppSheet Team,

I purchased the AppSheet Starter Plan with 6 licenses. My payment was successful, my subscription is active, and my app has been deployed successfully.

However, I still receive the warning:

“30-day license usage (11) exceeds purchased licenses (6).”

Currently, only 6 users are using my production app. The additional users were temporary testers and no longer use the app.

I have already:

  • Purchased the Starter Plan.
  • Successfully paid the invoice.
  • Deployed my app.
  • Enabled “Allow AppSheet staff to access all of my apps and related data.”
  • Tried to contact support by email, but I only receive an automatic reply directing me to the support form.
  • Tried to use the support form, but it always redirects me to the Help Center and I cannot access the support form.

App Name: TEKNİK DEPO

Could someone from the AppSheet team please review my account, update the license usage if necessary, and help me access AppSheet Support?

Thank you very much.

4

Hello @inventory_Management,

Welcome to the AppSheet community!

Thanks for reaching out, I will be sending you a PM in a minute to gather further details.

5

Closing the loop on this…

I had this wonderful interaction with @inventory_Management and applied a workaround to unblock his application.

I want to extend an invitation to introduce yourself at the post: Pull up a chair—welcome to the AppSheet Community! :sparkles: and become an active participant of the AppSheet Community. I personally learn a lot every day!

6

Hello Mr Jose,

Thank you very much for all your help and support throughout this process.
I truly appreciate the time you took to investigate my account and resolve the issue. Your assistance has been invaluable, and I am grateful for your prompt and professional support.
Thank you once again. I look forward to being an active member of the AppSheet Community.

Kind regards,
inventory_Management