Hello
Few month ago I created a report which was working properly. After updating chrome i’m no longer able to access my report and I can see info that either i have no access or the report doesn’t exist. Do you know why might it happen?
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Hi, I am having the same problem. Have you figured out what happened or has anyone reached out to you for this? This is serious and looks like you’re not the only one.
https://www.googlecloudcommunity.com/gc/Looker-Studio/A-dashboard-have-gone-overnight/td-p/867225
Hi, I have exactly the same issue: last week I was able to access my report and now I don’t have access. What can we do?
@noemievallee Hi, with the best luck of my life, I somehow got them restored. What happened was, the ‘owner’ account of the dashboards was removed for some reason, and with the proper removal, the admin should have triggered ‘Transfer of Ownership’ upon removing the account to some other existing user accounts. That way, others who have access to the dashboard which used to be owned by the deleted account won’t lose access. In my case, the owner account somehow got removed, not being triggered by anyone, and missed transferring the ownership.
I asked the admin of my Google Workspace, making me as an admin, and I tried restoring the deleted account. It didn’t restore the access to the dashboards. I tried removing the account after restoring it, with making sure ‘Transfer of Ownership’ enabled this time, hoping it could trigger the action, and there, the dashboards are back to life as my account became new owner of the dashboards!
After days of desperately researching and trying to contact Google - which they did a pretty good job shielding themselves from us normal users without paid Support package - I am happy that I was finally able to restore them! Hope you find the way as well.
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Hi @ddong8ja
That seems like a light at the end of the tunnel for me
Could you share with me how were you able to contact google? Or can I somehow reach you via email?
Thank you for answer!