I have iOS users reporting issues with apps locking up, automatically syncing while filling out a form, and going to a blank white screen. I saw a separate post about the platform having issues yesterday. Is anyone else having similar issues?
Yes, we’re seeing similar sync issues with a couple of our apps.
Sync fails and we get a screen with a huge error message:
Unable to add row to table → Unable to save image → The service storage has thrown an exception. HttpStatusCode is Forbidden. appsheet-compute@appsheet-prod.iam.gserviceaccount.com does not have storage.objects.get access to the Google Cloud Storage object.
I’ve tried reaching out to appsheet support but all agents are busy.
Edit: Managed to get a chat going with a support rep. They’re not particularly helpful with triaging this issue.
I’m having the same issue across several apps.
Attn @devingu
Regarding the “Forbidden” errors, this was due to an authentication error in part of our system that handles image uploads from Android. We have taken steps to address it and we expect these requests should be able to sync normally within the next few minutes.
This is unlikely related to the original post in this thread as the above error should only have affected Android, while the original post mentions issues with iOS.
The symptoms described in the original post sound like the app is being force restarted due to high memory use. We tend to see this on iOS more than other contexts, and it usually correlates with having a large data set sent down to the device (e.g. more than 100k rows). In such cases we generally recommend applying one of the strategies discussed here to reduce the amount of data sent to the device.
If the size of your tables in terms of row count doesn’t seem excessive, another possibility we occasionally see inflating the data size is a virtual column (usually a list expression) embedding a very large value in every row.