Student VM coupon redeemed on wrong account - support links broken

Google Cloud Cloud Foundations & Onboarding
1

Hello,

I am a student and I received a Google Cloud coupon for $50 to set up a VM for my course. I requested the coupon using my official university email (@wisc.edu), but accidentally redeemed it on my personal Google account.

I have spent a significant amount of time trying to contact Google Cloud Support to have the credit transferred or voided. I have followed the official troubleshooting guides and tried to file a support ticket, but I am consistently blocked.

  • When I try to use the billing support links, I get the error message: “This project has no billing account.”

  • All of the links provided to file a ticket or contact support have led to a dead or broken page.

I have exhausted all self-help and official support channels. Could you please help me get this credit moved to my @wisc.edu account or void this current credit and reissue another one? I am unable to use the VM for my course until this is resolved.

Thank you for your help,
Piper

4

You can’t “move” the credit from one account to another, but you can switch the Billing Account used in your school project to the one created from the coupon. Here’s a link for further information on modifying Billing Accounts for a project.

There is some more info here: