Hello Google Cloud Community,
Mods Please Don’t Hide My Post Again.. I Need Help.
I am writing this post as a final attempt to find a solution after what has been a challenging 48-hour experience trying to begin my project on GCP. I am a student developer, and I want to be a Google Cloud user, but I’m finding it impossible to even get started.
My goal was simple: to get a quota for a single NVIDIA T4 GPU for my time-sensitive college project. I have a paid, active billing account. What followed has been a cycle of automated roadblocks and silent support channels.
I want to detail my entire journey, so the full context is clear:
Day 1: The Automated Wall & First Support Attempts
It began with the Quotas page. When attempting to increase the T4 GPU quota from 0 to 1, the system showed 0 quota available to increase and I was immediately hard-blocked by the generic error: “for higher quota contact our Sales Team.”
Knowing this was not a sales issue, I opened a support case. After hours of silence on the case, I waited in a live chat queue that started with over 20 people. When I finally connected with an agent, they were unable to help, providing only links to the standard documentation I had already read. Late that night, I sent a detailed email to my case, formally requesting an escalation.
Day 2: A Glimmer of Hope, Followed by Disappointment
The next day, I felt a glimmer of hope. I received an automated email requesting Government ID verification for my account. I saw this as real progress. I submitted my documents immediately and received a confirmation that my account was successfully verified within minutes.
Believing the problem was solved, I returned to the Quotas page, only to be met with the exact same “Contact Sales” error. The verification had changed nothing on the front end. I immediately updated my support case via email, including screenshots and confirming that the verification was complete but the block remained.
The Sound of Silence & Exhausting All Options
Today marks the end of the second full day. There has been complete silence from my support case. No human has replied to my emails since the initial, unhelpful chat session.
In my desperation to make progress, I have tried every other available free channel. I have interacted with the Billing Support chat AI, I have tried to follow the error’s advice and contact Sales Support, and I have explored every corner of the support portal. Every path leads to a dead end or circles back to my silent, stalled support case.
Here is where I stand now:
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I am a student developer with a time-sensitive project at a standstill.
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I have a fully paid and ID-verified Google Cloud account.
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I have an open support case that has been repeatedly updated with all necessary information.
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I am still completely blocked by the same automated error I was 48 hours ago, and my support case has seen no meaningful human response.
I am not just asking for a quota increase; I am asking for help from a system that feels impenetrable. All I want is to start building on your platform.
If there are any Google Cloud employees, engineers, or community experts who can offer any insight, or more importantly, review this situation, I can immediately provide my Case ID via private message.
Thank you for reading through this long post.