Request for AppSheet Cancellation and Prorated Refund

[Patcha_Ch]

Dear AppSheet Support Team,

I would like to request the cancellation of my AppSheet subscription. Due to a company policy issue, I cannot get a reimbursement for this expense from my employer.

I understand a full refund might be subject to policies, so I am asking for a prorated refund based on my actual usage days up to this point.

Thank you for your flexibility and assistance.

[Jose_Arteaga]

Hello @Patcha_Ch,

Welcome back!

I reviewed my notes and we went through this process back in July. Could you help me understand?

Subscription Cancellation due to Company Policy Change

Hi AppSheet Support Team, I am writing to request a cancellation of my recent subscription and a full refund for the latest charge. Unfortunately, my company’s reimbursement policy was recently updated, and I can no longer claim this expense. As a result, I need to terminate the plan immediately. Could you please assist me with the cancellation and the refund process?

[Patcha_Ch]

I understand, but the refund I requested in July was for a previous cycle. This is a completely new charge for the current billing period that I still cannot claim from my company. Could you please check if a refund is possible for this recent invoice?

Thank you in advance for your understanding.

[Jose_Arteaga]

I will have to bring this case to the management team but i do not think there would be a problem. I will let you know.

[Patcha_Ch]

Thank you so much for helping me process this. I will wait for your update.

[Patcha_Ch]

Any update?

[Jose_Arteaga]

Hello @Patcha_Ch,

I have processed the refund, I am sending you a PM with the details.