Hello Google Developers Team,
I would like to raise a serious accessibility issue that affects thousands of Google users worldwide — including organizations using Google Workspace and Google for Nonprofits.
Currently, 2-Step Verification (2SV) can only be completed via SMS or QR code prompts, both of which require a smartphone. However, many users — especially those who, for personal or community reasons, do not use smart devices — are completely unable to access their Google accounts because of this limitation.
We strongly request that Google add an alternative voice call–based verification method.
For example, the system could:
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Generate a unique code for the user.
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Provide a number the user can call.
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The user enters the code via keypad and receives a verification code in return.
This would allow full security (since it’s as safe as SMS) while ensuring accessibility for all users — even those without smartphones.
A Google Workspace Support representative (Kasarla) advised me to submit this request here in the developers forum, so that the engineering team can review it and consider this option in future updates.
I sincerely hope this suggestion reaches the relevant engineering teams and helps Google make its authentication process more inclusive.
Thank you for your time and for considering this feedback.
Best regards,
moshe.